Terms and Conditions

Upon engaging with CarRecoveryServiceDubai.com, you affirm your comprehension of these Terms and Conditions and your commitment to their adherence. It is essential to peruse these Terms diligently, and should you find them unsatisfactory, kindly refrain from utilizing the Website.

We may find it necessary to amend these Terms on occasion for a variety of reasons, including alignment with pertinent laws, regulations, and regulatory prerequisites. Minor or inconsequential adjustments may be enacted at any time, and it is advised that you periodically review the Terms. The latest iteration of the Terms will be accessible on the Website. Should significant modifications be made, you will be informed of such alterations before they take effect. If any such alteration is unacceptable to you, it is advisable to discontinue your use of the Website and/or close your account. Nevertheless, if you continue using the Website following the implementation of changes to the Terms, it will be construed as your acceptance of those modifications.

The pronouns “you,” “your,” or “the customer” pertain to any individual utilizing the Website, the services provided by CarRecoveryServiceDubai.com, or any registered customer of CarRecoveryServiceDuba.com. Our country of domicile is the United Arab Emirates. Transactions or services will not be conducted with individuals or entities from OFAC-sanctioned countries. Minors or individuals under the age of 18 are advised against registering as users or engaging in transactions on the website. The cardholder is responsible for maintaining copies of transaction records and adherence to merchant policies and regulations. As the user, you hold the responsibility for upholding the confidentiality of your account.

About CarRecoveryServiceDubai

CarRecoveryServiceDubai.com, known as “CarRecoveryServiceDubai” functions as a website managed by Dee Designer Auto Service Broker LLC. The company is registered in Dubai with the Department of Dubai Economic Development. Our official address is PO Box 38385 in Dubai, United Arab Emirates.

Auto Servicing Online

All our online service packages are structured to cover service and labor charges exclusively, excluding any costs related to parts. Any expenses associated with parts will be supplementary and shall be mutually agreed upon. Customers are required to make full payment for parts after the service is completed but before the vehicle is delivered.

Collection and Delivery Service

Our complimentary collection and delivery service entails either Car Recovery Service or one of our authorized service agents retrieving and delivering your vehicle to you without charge when you make an online purchase of any service package. The designated driver will reach the specified location you have provided during the booking process. They will conduct an on-site inspection and damage assessment. Once this inspection is completed and verified, your signature will serve as confirmation. A comprehensive report detailing this assessment will be dispatched to you through email and SMS, using the contact information you registered with on CarRecoveryServiceDubai.com.

Prior to handing your vehicle to our driver, kindly ensure that all valuable items and personal belongings have been removed. We cannot assume responsibility for any items that may be missing. Throughout the service process, your vehicle may undergo various stages involving third-party workshops. While we hold confidence in the reliability of these workshops, regrettably, we cannot accept responsibility for any items that may go missing.

Please be advised that pick-up and delivery charges, determined by the pick-up and drop-off locations, will be applicable in cases where customers cancel services or repair jobs after their vehicle has been collected from their specified location.

Payment Procedure

To confirm your booking, we require online payment through our secure payment gateway. During the booking process, you will only be charged for the selected service package. Please note that our service packages exclude parts, which will involve an additional cost.

Following a complimentary vehicle health check, we will provide you with a breakdown of part prices and any extra work your car may necessitate. While payment for service parts is mandatory, you have the discretion to opt for or decline the additional work. You retain the freedom to have your vehicle repaired at an alternative location. We accept Visa and MasterCard debit and credit cards denominated in AED, SAR, OMR, and QAR for payment.

Upon successful payment, an email confirmation will be dispatched to you within 24 hours to acknowledge receipt.

Auto PARTS

When it comes to vehicle parts, you have two distinct options available during the booking process.

Opting for this first choice entails providing your own parts. If you decide on this route, kindly ensure that the required parts are placed within the vehicle on the scheduled day of service. It is important to note that when selecting this option, we are unable to extend any form of warranty or guarantee for the parts you furnish. Our warranty coverage solely encompasses the labor associated with any service or repair undertaken on your vehicle.

Alternatively, you can choose to acquire your parts directly from CarRecoveryService. Based on your budget and affordability, we are pleased to offer both Genuine and aftermarket parts. We highly recommend opting for Genuine parts in accordance with manufacturer recommendations. Our parts are accompanied by an extensive twelve-month or 10,000-kilometer warranty/guarantee against any defective products. These parts are carefully sourced to ensure both quality and competitive pricing.

Please bear in mind that for any special order parts, upfront payment is necessary. These specific parts will be ordered from our trusted parts suppliers, and the payment for such orders is non-refundable. The delivery timeline for special order parts may experience delays due to third-party logistics. Rest assured, we will promptly notify you as soon as the parts are ready for installation upon their arrival.

WARRANTY

1. Parts Warranty: Our parts warranty covers manufacturing defects only. Wear and tear of components is not included in the warranty policy.
2. Warranty Certificate: Upon completion of services and receipt of payment, a warranty certificate will be issued. The start and end dates of the warranty period will be clearly stated in this certificate.
3. Electrical Component Exclusion: The warranty does not extend to cover any failures of electrical components.
4. Voiding of Warranty: Any alterations, including but not limited to part uninstallation, reinstallation, or damage, observed in the repairs or jobs conducted by CarRecoveryServiceDubai will result in the warranty becoming void.
5. Consequential Damages: We regret to inform you that any damages to installed parts due to a vehicle remaining in our workshop for more than 30 days are not covered under the warranty.
6. Warranty Claim Process: For all warranty claims, our technical team will uninstall the affected parts, conduct a thorough review, and share their observations. The timeline for vehicle delivery will depend on the availability of parts and the repairs required.
7. Liabilities and Accommodations: CarRecoveryServiceDubai’s liability is limited to the collection and delivery of vehicles under warranty claims. Unfortunately, we are unable to provide Courtesy Cars or Rental Cars in these instances.
8. Diagnosing and Recovery Charges: For all returning or complaint vehicles, diagnosing and recovery charges will apply initially, regardless of the warranty policy. However, if the concerns are related to previous repairs or jobs, these charges will be waived.
9. Used and Customer-Sourced Parts: Please note that used parts and parts sourced by the customer are not covered within the scope of our warranty.

Applicable Law and Jurisdiction

Each service contract entered into with us will be regulated by the laws of the United Arab Emirates (UAE). Any dispute or claim arising from or related to such a contract will be exclusively subject to the jurisdiction of the courts of the United Arab Emirates.

However, if the physical inspection of the vehicle occurs in a different country, the laws of that respective country will apply. In such cases, any dispute or claim arising from or related to the contract will be exclusively subject to the jurisdiction of the courts of the country in which we operate.

Website Access and Usage

Access to and usage of this website are exclusively permitted for your personal, non-commercial purposes. This signifies that only private individuals are authorized to directly access and utilize this website. Any usage of this website for purposes other than personal, non-commercial ones is strictly prohibited.

The usage of this website is not allowed in the following ways:

1. Engaging in unlawful, fraudulent, or commercial activities.
2. Creating, checking, confirming, updating, modifying, or amending databases, records, or directories belonging to yourself or others.

Employing automated software, processes, programs, robots, web crawlers, spiders, data mining, trawling, or any other ‘screen scraping’ software, process, program, or system.

You are permitted to establish links to this website, provided that you do so in a manner that is fair, lawful, and respectful, and does not harm our reputation or take undue advantage of it, as determined by us.

The following actions related to linking to this website are not allowed:

1. Operating a link in a way that implies or suggests any sort of association, approval, or endorsement by us.
   Employing a link to this website in a manner that violates our terms.
2. We maintain the right to demand the immediate removal of any link to this website at any time, and we retain the discretion to revoke any linking permission at our discretion.

Refunds and Cancellations

You may request a refund or cancellation up to seven days before the scheduled service date. If your cancellation occurs within seven days leading up to the service date, no refund will be granted. To initiate cancellations and refunds, kindly send an email to info@carrecoveryservicedubai.ae with “Refund and Cancellation” as the subject line. Please include your name and vehicle registration details in the email. For instance: “Refund and Cancellation – Salman – V 674635”.

Refunds will be processed using the original mode of payment. The timeline for processing refunds ranges from 10 to 45 days, depending on the credit card issuer.

Please note that refunds will not be permitted for any promotional offers or deals.

VAT

All prices displayed online and in quotations do not include the government Value Added Tax (VAT) at a rate of 5%, in accordance with the laws of the United Arab Emirates. The VAT will be added to the final invoice.

Cookies

CarRecoveryServiceDubai.com, we utilize cookies to gather standard internet log information and track visitor behavior patterns. This helps us understand metrics like the volume of visitors to different sections of the website. All information collected is anonymous, and we do not link any data acquired from this site to personally identifiable information from any source.

This page outlines the terms and conditions under which we provide vehicle servicing on your behalf. Prior to making a booking, we kindly request that you carefully review these conditions. By proceeding with a booking, you indicate your acceptance and agreement to adhere to the aforementioned conditions.

Privacy Policy

Please read our business policies. https://carrecoveryservicedubai.ae/privacy-policy/

Contact

• Email; info@caracrepairdubai.com
• Phone; +971506650866
• Address; Al Quoz First Dubai, UAE